Complaints Procedure

Carket is committed to providing the highest standard of service to its customers. However, should you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly. The quickest way to have your complaint addressed is to contact us in any of the following methods below.

Send to us by post

Provide all necessary information to assist us with your complaint.

Get address

Send us an email

Complete the email form to help us get your complaint to the right person.

Send an email

What happens next?

We will acknowledge receipt of your complaint within three working days, and provide the details of who is dealing with your complaint and how to contact them. We will endeavour to resolve the complaint promptly with as little inconvenience to you as possible and hope to provide a final response or a further progress report on the investigation within eight weeks. We will keep you informed during the process, and you may contact your complaint handler at any stage for the progress update.

What if I am unhappy with the outcome?

If you are dissatisfied with our final response, or if a complaint is not resolved after eight weeks, you have the right to refer the complaint to the Financial Ombudsman Service to independently review your complaint.

Their contact details are as follows: